Billing & Cancellation Policy
Understanding ADHD aims to make billing, payment, and cancellation policies clear, transparent, and respectful of everyone’s time and energy.
Related Policies
Payment Methods
Online Payment
Invoices may be paid online by credit or debit card through the secure payment link included on your invoice. Apple Pay or Google Pay may also be available depending on your device and browser.
Receipts are automatically issued after payment is received.
Interac e-Transfer (Canada)
E-transfer payment details will be provided on your invoice or by email when applicable.
Please include:
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Invoice number
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Client name
Please do not include sensitive personal or clinical information in payment messages.
Payments are typically processed within 1 business day.
Payment Terms
Unless otherwise stated, payment is due upon receipt of the invoice.
Invoices are generally issued after a session or once a service has been completed. Receipts are automatically emailed after payment is received.
If you anticipate difficulty making payment, please reach out before the due date to discuss possible arrangements.
Cancellation & Rescheduling Policy
Appointments may be cancelled or rescheduled without charge when at least 24 hours notice is provided.
Appointments cancelled with less than 24 hours notice, missed appointments, or no-shows may be subject to a late cancellation fee - $50 (non-insured).
Fees may vary depending on the service provided.
Exceptions may be considered for emergencies, sudden illness, unsafe weather conditions, or other unforeseen circumstances at the discretion of Understanding ADHD.
To cancel or reschedule:
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Use your booking confirmation link when available
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Or contact Understanding ADHD directly through the website or email
Workshops & Group Policies
Workshop and group registrations may have separate cancellation or refund policies depending on the type of event, preparation required, or limited seating availability.
Any applicable refund or cancellation terms will be communicated during registration.
Assessment Fees & Deposits
Assessment services may require a non-refundable deposit ($300) in order to reserve booking dates or begin administrative preparation.
Deposits are applied toward the total assessment fee.
If Understanding ADHD must cancel an assessment and cannot offer a comparable alternative appointment, deposits will be refunded.
Insurance & Receipts
Direct billing to insurance providers may not be available.
Clients are responsible for verifying their own insurance coverage, eligibility, and reimbursement requirements. Clients are also responsible for any unpaid balance.
Receipts typically include:
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Provider name and credentials
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Service date
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Service type
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Payment confirmation
Coverage varies by insurance plan and provider.
Taxes
Applicable taxes (including GST/HST where required by law) will be applied to taxable services based on the nature of the service and applicable legislation.
Overdue Invoices
Payment reminders may be sent for outstanding balances.
Non-urgent services may be paused until overdue balances are addressed or payment arrangements are made.
Communication About Billing
For billing questions, payment support, or invoice concerns, please contact Understanding ADHD directly within a reasonable timeframe if you notice an error or require assistance.
For privacy reasons, please avoid including sensitive clinical or personal information in emails, texts, or payment messages.
Non-Emergency Notice
Understanding ADHD is not a crisis or emergency service.
If you are experiencing a mental health emergency or immediate safety concern, call 911, contact 9-8-8 (Canada Suicide Crisis Helpline), or go to your nearest emergency department.
Contact
Last Updated: May 13, 2026