Privacy Policy
At Understanding ADHD, we are committed to protecting your privacy and handling your personal information with care, transparency, and respect.
This privacy policy explains how personal information is collected, used, stored, and disclosed through therapy, coaching, assessment, workshop, and website services.
What Is Personal Information?
Personal information includes information that can identify you or relates to your health, experiences, or services received. This may include:
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Name, contact information, and date of birth
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Health, psychological, or assessment information
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Appointment and billing information
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Email or website contact submissions
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Workshop or group registrations
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Opinions, preferences, or feedback shared during services
Collection and Use of Information
Personal information is collected only as necessary to:
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Provide therapy, coaching, assessment, and psychoeducational services
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Communicate about appointments or services
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Maintain clinical records
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Process payments and billing
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Provide workshop or group registration and communication
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Improve website functionality and user experience
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Meet legal, ethical, regulatory, and professional obligations
Information is collected with informed consent except where disclosure or collection is permitted or required by law.
Confidentiality and Disclosure
Your information is kept confidential and will not be shared without your consent except in situations where disclosure is legally or ethically required, including:
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If there is a clear risk of harm to you or others
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If there is suspected or disclosed child abuse
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If there is a report of sexual abuse by a regulated health professional
In these cases, disclosure is required by law.
Virtual Services and Electronic Communication
Reasonable efforts are made to protect privacy when using virtual platforms, email, texting, or electronic records. However, no electronic communication system can guarantee complete security.
By using virtual services or electronic communication, you acknowledge and accept these risks.
Email and SMS communication should not be used for emergencies or urgent mental health concerns.
Website Data and Cookies
This website may collect limited technical information such as:
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IP address
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Browser type
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Device information
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Pages visited
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Website usage analytics
Cookies or analytics tools may be used to improve website performance and user experience.
You may disable cookies through your browser settings.
Third-Party Service Providers
Third-party platforms may be used for services such as scheduling, payment processing, video sessions, email communication, newsletters, or record storage. These providers may store or process information securely on our behalf.
While reasonable efforts are made to use privacy-conscious platforms, Understanding ADHD cannot guarantee the privacy practices of third-party providers.
Workshops and Groups
Workshops and groups are educational and supportive spaces. Participants are encouraged to respect the privacy and confidentiality of others; however, confidentiality in group settings cannot be fully guaranteed.
Some workshops may involve less collection of personal health information than therapy or assessment services.
Protection of Information
Reasonable safeguards are used to protect personal information, including:
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Password-protected and encrypted systems
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Secure digital record storage
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Limited access to sensitive information
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Privacy and confidentiality practices consistent with professional standards
Retention of Records
Clinical records are retained in accordance with applicable legal and professional requirements in Alberta.
Adult records are generally retained for a minimum of 10 years after the last contact. Records for minors are retained for at least 10 years after the minor reaches adulthood or as otherwise required by law.
Records are securely destroyed when no longer required.
Access and Corrections
You may request access to your records or request corrections to inaccurate information, subject to legal and professional limitations. Requests must be submitted in writing.
SMS Consent
If you consent to receive SMS reminders or communication, your phone number will only be used for those purposes and will not be sold or shared for marketing purposes.
Changes to This Policy
This policy may be updated periodically to reflect changes in services, technology, or legal requirements. The most current version will always be posted on the website with the updated effective date.
Contact
For questions about this privacy policy or privacy practices, please contact:
Last Updated: May 13, 2026